Documentation
Everything you need to set up your AI agent — connect WhatsApp, Telegram, Instagram, Messenger, Email or Outlook, teach it your business, and let it answer, qualify and book.
Getting Started
Getting Started
Create your account, connect a channel, and launch your first AI agent in under 5 minutes.
Learn MoreConnecting WhatsApp
Link your WhatsApp number via QR code, manage multiple numbers, and troubleshoot connection issues.
Learn MoreConnecting Your Channels
Connect every Waslo channel besides WhatsApp QR — WhatsApp Cloud API, Telegram, Instagram, Messenger, and Outlook — plus what Gmail early access means.
Learn MoreIndustry Playbooks
Real Estate Playbook
Learn how to set up an automated real estate AI agent to qualify leads, share property gallery links, book viewings, and hand off hot buyers.
Learn MoreClinic Playbook
Learn how to set up an automated clinic AI agent to handle general patient inquiries, share price lists, book appointments, and notify staff.
Learn MoreHotel Playbook
Learn how to set up an automated hotel AI agent to answer guest queries, share booking/gallery links, schedule callbacks, and notify staff.
Learn MoreGym Playbook
Learn how to set up an automated fitness AI agent to answer membership queries, book free trials, share schedules, and notify trainers.
Learn MoreRestaurant Playbook
Learn how to set up an automated restaurant AI agent to answer menu queries, book table reservations, share maps, and notify staff of large events.
Learn MoreBeauty Salon & Spa Playbook
Learn how to set up an automated beauty salon AI agent to answer service queries, book appointments, share portfolios, and notify stylists.
Learn MoreCore Features
AI Agent Configuration
Shape your AI's personality, knowledge, classification rules, and handoff triggers across every channel.
Learn MoreLead Management
Classify, track, archive, and manage your leads with AI-powered insights.
Learn MoreHuman Handoff
Configure keyword-based handoff to route conversations to your team when needed.
Learn MoreGroup Chat Mode
Let your AI agent answer inside selected WhatsApp groups — and only the members you choose.
Learn MoreCross-Channel Identity
Recognize the same customer across WhatsApp, Telegram, email and more — and unify them into one profile.
Learn MoreKnowledge Base (RAG)
Teach your AI agent to answer from your real business information — upload documents or connect Notion, and every reply is grounded in your own content.
Learn MoreVoice & Media Understanding
Your AI agent understands incoming voice notes, photos, and video — and on WhatsApp it can reply with a spoken voice note too.
Learn MoreProduct Catalog
Add your products so the AI agent can answer product and price questions and send product photos in chat.
Learn MoreAutomated Follow-up
Automatically re-engage leads who go quiet, so deals aren't lost to "I forgot to follow up."
Learn MoreCampaigns (Outbound)
Proactively start conversations with a contact list — then let the AI agent take over the moment anyone replies.
Learn MoreAlerts & Notifications
Stay informed with the in-app notification bell and real-time operator alerts to Email, WhatsApp, or Telegram.
Learn MoreAnalytics & Insights
Understand how your AI agent is performing with KPIs, a conversion funnel, per-channel breakdowns, and more.
Learn MoreTopics & Team Routing
Tag what each customer needs and hand the conversation to the right team member automatically.
Learn MoreWhy This Reply (AI Reasoning)
Open the reasoning trace behind any AI message to see how and why the agent answered.
Learn MoreAgent API
Run the Waslo agent from your own code: one REST endpoint for replies, plus knowledge base, catalogue, memory and calendar — no dashboard required.
Learn MoreTours & Help
Guided walkthroughs that highlight the real screen, the per-page ? button, and how to replay a tour whenever you want.
Learn More