Terms of Service

Last updated: September 27, 2026

These Terms of Service ("Terms") govern your use of the Waslo platform operated by Waslo ("we", "us", or "our"). By creating an account or using our service, you agree to these Terms.

1. Account Terms

  • You must be at least 18 years old to use Waslo.
  • You must provide accurate and complete information when creating your account.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • One person or organization may maintain multiple accounts for different businesses.

2. Acceptable Use

You agree to use Waslo only for lawful purposes. You must not:

  • Send spam or unsolicited bulk messages
  • Violate the Terms of Service of any connected channel (WhatsApp, Telegram, Meta/Instagram/Messenger, Google/Gmail, Microsoft/Outlook) or any applicable messaging regulations
  • Use the platform to harass, threaten, or harm any person
  • Impersonate another person or entity
  • Upload malicious content or attempt to compromise the platform's security
  • Use the platform for any activity prohibited by law in your jurisdiction
  • Resell or redistribute access to the platform without authorization

3. Channel Compliance

Waslo connects to multiple messaging platforms — WhatsApp (QR via the WhatsApp Web protocol, or the official Meta Cloud API), Telegram (via Bot API), Instagram + Messenger (via Meta Graph API), and Email (Outlook via the Microsoft Graph API; Gmail is in early access and not generally available). You are solely responsible for complying with each platform's Terms of Service and usage policies. We do not guarantee uninterrupted connectivity to any third-party platform, as those platforms may update their APIs or policies at any time.

4. Subscription and Billing

  • Waslo offers two plans: Pay-as-you-go (PAYG) and Growth. PAYG users get 75 free credits on signup — no card required.
  • Growth is a flat-rate subscription with unlimited messages for normal business use and no per-message fees. PAYG carries no subscription fee — usage is billed from your credit balance (for example, per text reply or richer multimodal reply), and you can top up credits at any time.
  • Fair use. Unlimited messages on Growth are intended for the normal operation of your business. Unusually high, automated or machine-generated volume, or use that harms the service or other customers, may be limited after we contact you, or moved to a custom plan.
  • Subscriptions are billed monthly or annually depending on your selection.
  • Payments are processed through our secure payment provider. You agree to their terms when making payments.
  • You may cancel your Growth subscription at any time. Cancellation takes effect at the end of your current billing period — your subscription remains active until then, and you may resume it before it ends instead of starting a new one.

5. Refunds

  • Growth subscription (first payment only). We offer a 14-day money-back guarantee on your first Growth subscription payment. This guarantee applies once per customer and does not extend to renewals or to a later Growth subscription. If you are not satisfied within 14 days of your first Growth charge, contact us at hello@waslo.io for a full refund. A refund issued under this guarantee ends your Growth subscription immediately.
  • Credit packs. One-time credit pack purchases are non-refundable once any credit from that purchase has been used. A pack that remains entirely unused may be refunded within 14 days of purchase at our discretion. Contact us at hello@waslo.io to request a refund.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by third-party services or events beyond our control.

7. Data Ownership

You retain ownership of all data you upload or generate through the platform, including lead data, conversation content, and configurations. We do not claim ownership of your content. See our Privacy Policy for details on how we handle your data.

8. AI-Generated Content

Waslo uses AI to generate responses to customer messages across every connected channel. While we strive for accuracy, AI responses may occasionally be incorrect or inappropriate. You are responsible for reviewing and configuring your AI prompts. We recommend monitoring conversations, especially during initial setup and across channels with different audience expectations.

9. Limitation of Liability

To the maximum extent permitted by law, Waslo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the platform.

Our total liability for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

We may suspend or terminate your account if you violate these Terms or engage in activity that harms the platform or other users. Upon termination, your right to use the platform ceases immediately. You may request export of your data within 30 days of termination.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of Türkiye.

13. Contact Us

If you have questions about these Terms, contact us at: hello@waslo.io