Integrations

Telegram Notifications

Get instant notifications on Telegram when important events happen.

Setup

1. Create a Telegram bot via @BotFather — save the bot token
2. Get your chat ID by messaging the bot and using @userinfobot
3. Go to Integrations → Telegram in Waslo
4. Enter your bot token and chat ID
5. Click Test Connection to verify it works

Notification Types

| Notification | Description | |-------------|-------------| | HOT Lead | When a lead is classified as HOT | | Handoff | When a customer triggers human handoff | | Keywords | When specific keywords are detected |

Enable or disable each notification type independently.

CRM Webhooks

Send lead data to your CRM or any external service automatically.

Setup

1. Go to Integrations → Webhooks
2. Enter your webhook URL (must accept POST requests)
3. Optionally set a webhook secret for verification
4. Toggle the webhook on
5. Click Test Webhook to verify

Webhook Payload

Waslo sends a POST request with a JSON body containing:

• Lead information (phone, name, status, classification)
• Conversation details
• Message content
• Event type (new_lead, message_received, classification_changed, etc.)

Security

If you set a webhook secret, Waslo includes it in the request headers for verification. The secret is encrypted at rest using AES-256-GCM.

Google Sheets Sync (Growth+ Plans)

Automatically sync your leads to a Google Sheet.

Setup

1. Go to Integrations → Google Sheets
2. Click Connect with Google to authorize access
3. Enter your Google Sheet ID (from the URL)
4. Select the sheet/tab to sync to
5. Enable sync and click Sync Now

What Gets Synced

• Lead phone number and name
• Lead status and classification
• Last interaction date
• Message count

Sync runs automatically when new leads are created or updated.

Requirements

• Google Sheets integration requires a Growth or Agency plan
• The Google Sheet must be shared with the authorized Google account