Product Catalog
Add your products so the AI agent can answer product and price questions and send product photos in chat.
What the Catalog Does
The Product Catalog (a Growth plan feature) gives your AI agent a structured list of everything you sell. Once your products are in, the agent can:
- Answer product and price questions accurately, using your real prices
- Send a product photo into the conversation when it's relevant
- Match products even when customers type in Arabic or misspell a name
The catalog is separate from your Knowledge Base. Think of it as the authoritative record of what you sell and for how much, while the Knowledge Base holds everything else (policies, hours, FAQs, how things work).
Each Product
Every product you add has the following fields:
| Field | Required | Notes |
|---|---|---|
| Name | Yes | What customers call the product |
| Price | Yes | Free text, e.g. 299 SAR, From $50, Contact us |
| Available | Yes | On/off toggle — see note below |
| Photo | Optional | An image URL the agent can send in chat |
| Category | Optional | Groups related products (e.g. "Skincare") |
| SKU | Optional | Your internal product code |
| Sort order | Optional | Controls where the product appears in your list |
A few things to keep in mind:
- Price is free text. Waslo does not process payments and does not track stock automatically. Write the price however you say it to customers.
- Available is a manual on/off toggle. Turn it off when a product is out of stock or paused — the agent will treat it as unavailable. There is no automatic decrement after a sale.
- Photo is provided as an image URL. Host the image somewhere public and paste the link.
Adding and Editing Products
Manage everything from the Catalog page in the dashboard.
- Open Catalog from the dashboard sidebar
- Click to add a new product
- Fill in the name and price (the two required fields), plus any optional fields
- Save
To edit, open any product from the list and update its fields. You can reorder products to control how they appear.
There is a maximum number of products per organization (default 500). If you hit the cap, remove products you no longer sell before adding more.
Importing Products via CSV
If you already keep your products in a spreadsheet, import them instead of typing each one in.
- Import accepts a CSV file. Rows are handled leniently, and common column header names are recognized, including Arabic headers.
- Export downloads your current catalog as a CSV — useful for bulk editing or keeping a backup. Exported files include a safeguard against spreadsheet formula injection.
A typical import CSV has a header row followed by one product per line. At minimum, include a name and a price column; add category, SKU, photo URL, and availability columns if you have them.
After importing, review the products in the dashboard to confirm names, prices, and availability came in correctly.
The Golden Rule: Catalog Prices Win
This is the most important rule to understand:
The catalog is the single source of truth for prices. When a price is in the catalog, it always wins over anything written in the Knowledge Base, and the agent never invents a price.
Because of this:
- Put prices in the catalog, not in both places. If a price also lives in a Knowledge Base document and the two disagree, the catalog value is what the agent uses.
- If a product has no price in the catalog and a customer asks, the agent won't make one up. It will fall back to what it can find or ask the customer to check with your team.
Keep prices current in the catalog and you keep the agent honest.
Best Practices
- Use clear, customer-facing names. Match what people actually type or say.
- Keep one price home. Prices belong in the catalog; keep the Knowledge Base for everything else.
- Add photos where they help. A visual answer often closes the gap faster than text.
- Use the Available toggle instead of deleting seasonal or temporarily out-of-stock items — you keep the record and can flip it back on later.
- Use categories if you have many products, so related items are grouped.
- Re-export periodically as a backup before large edits.
FAQ
Do I need the Growth plan? Yes. The Product Catalog is a Growth-only feature.
Does Waslo take payments or track my stock? No. Prices are free text and availability is a manual toggle. Waslo processes no payments and does not decrement stock after a sale.
What if a price is in both the catalog and the Knowledge Base? The catalog price wins. To avoid confusion, keep prices only in the catalog.
Can customers ask in Arabic? Yes. Product matching is Arabic-tolerant, so the agent can find the right product even with different spellings or wording.
Is there a limit on how many products I can add? Yes, there's a maximum per organization (default 500).
How does the agent send a photo? When a product has a photo URL and it's relevant to the conversation, the agent can send that image directly into the chat.