Importing Leads
Bring existing contacts into Waslo via CSV upload, with column mapping.
Already have a list of contacts? Import them into Waslo so your AI agent can follow up, or turn them into an outbound Campaign. Import from a CSV file.
Importing from CSV
Import lives under Integrations → Lead Import.
Plan note: CSV Import and Campaigns are a one-time credit unlock on PAYG (1,000 credits each) and are included on Growth. Once unlocked on PAYG, they're yours with no monthly recurring charge.
- Open Integrations → Lead Import
- Download the sample CSV to see the expected format
- Fill in your contacts (or export from your existing tool)
- Upload the file and map your columns (see below)
- Review and confirm — leads are added to your dashboard
The importer is lenient: rows with minor gaps still import, and it recognizes common header names in both English and Arabic, so you rarely have to rename columns by hand.
CSV format
A minimal file needs a name and a way to reach the contact:
| Column | Required | Example |
|---|---|---|
| name | Recommended | Sarah Ahmed |
| phone | Recommended | +971501234567 |
| Optional | sarah@example.com |
- Include a header row.
- Phone numbers work best in full international format (e.g.
+971…). - Extra columns you add are kept as lead details — nothing is thrown away.
Column mapping
If your headers don't match Waslo's fields exactly, the import step lets you map each of your columns to a Waslo field. Common and Arabic header names are matched automatically; you only adjust the ones Waslo couldn't guess.
After importing
Imported leads can be:
- Added to your Inbox so your AI agent can follow up in conversation, or
- Turned into a Campaign — a bulk outbound send to a segmented list (see the Campaigns doc).
Best practices
- Clean your data first — consistent international phone formats and one contact per row import most reliably.
- Import opt-in contacts only — only bring in people who agreed to be contacted. This protects your sender reputation and keeps you compliant with channel rules (especially WhatsApp).
- Start with the sample — download the sample CSV and match its shape to avoid mapping surprises.
FAQ
Does CSV support Arabic headers? Yes. The importer recognizes common Arabic header names as well as English, so mixed-language files usually map automatically.
Does importing cost credits? CSV Import is a one-time unlock on PAYG (1,000 credits) and included on Growth. Importing the contacts themselves doesn't consume per-lead credits; sending messages to them (for example via a Campaign) uses credits per message under normal rates.
Can I send to imported leads right away? You can add them to your Inbox or build a Campaign. Only message contacts who opted in.
Next steps
- Campaigns — bulk outbound sends to imported lists
- Lead Management — organize, classify, and follow up
- Integrations — unlocks and credit pricing