Two ways to pay

Waslo simplifies pricing to two paths — pick the one that fits your usage.

Pay-as-you-go (PAYG)

Credits-based, no subscription. You buy credit packs and they never expire while your account is active.

75 free credits on signup — no card needed
1 WhatsApp number included free; extra numbers unlock at 1,500 credits each (one-time), up to 10 numbers total
Every other channel unlocks once with credits (Telegram 1K, IG 2K, Messenger 2K, Outlook 1.5K, WhatsApp Cloud 3K)
Premium integrations (Cal.com / CSV Import / Campaigns) unlock for 1K credits each; connecting an external store catalog (Shopify, ikas, Salla) unlocks for 2K credits one-time — that single unlock covers every provider you connect later
AI replies cost 1 credit per text reply, 3 credits per multimodal (image/audio/video) message, 1 credit per automated follow-up
Custom heat labels and per-number/per-channel AI personality are included here too — they aren't Growth-exclusive
Support typically responds within about 48 hours

Growth

Flat monthly subscription. Everything included.

$149/mo monthly or $119/mo annual (saves 20%)
3 WhatsApp numbers included, and up to 10 — each number past the third is 1,500 credits once, bought from your credit balance
All channels + integrations included, including external catalog sync at no extra cost
Unlimited messages — no per-reply cost
Growth-only extras: voice replies (the agent can reply with a voice note), the native product-catalog editor, Group Chat Mode, and Topics + Team Routing
Priority support, typically responding within about 24 hours
No trial — designed for teams who've already validated Waslo on PAYG. Cancel from the dashboard anytime; your first Growth payment is covered by a 14-day money-back guarantee (see "Subscription management" below)

Switch between PAYG and Growth anytime in Settings → Billing & Plans.

Credit packs

When PAYG credits run low, buy a pack:

Pack	Price	Credits	Per-credit
Starter	$9	600	1.50¢
Boost	$29	2,200	1.32¢
Pro (Best value)	$79	6,500	1.22¢
Mega	$199	18,000	1.11¢

Bigger packs = better per-credit rate. Credits never expire. A pack is non-refundable once any credit from it has been used; an entirely unused pack can be refunded within 14 days of purchase at our discretion — see Terms for the full policy.

Refill reminder (PAYG)

Waslo never charges your card automatically — there is no auto-refill. Instead, set a refill reminder: pick a credit-balance threshold and a preferred credit pack from the Billing hero card. When your balance drops to or below that threshold, Waslo emails you (and shows an in-app notification) with a one-click link that opens checkout with your preferred pack already selected — you still have to click through and pay. This is available for PAYG workspaces billed directly through waslo.io; it doesn't apply to a workspace billed through a connected marketplace store (Shopify, Zid, Salla).

Meta's charges for official WhatsApp

The official QR (WhatsApp Business app) and the WhatsApp Cloud API are billed by Meta, to your own WhatsApp Business account, on top of your Waslo plan — Waslo doesn't resell or mark up those messages. From October 1, 2026 Meta charges every reply the agent sends, per delivered message, at its rate for your customer's country; the free 72-hour window after a click-to-WhatsApp ad stays free, and messages you type in the WhatsApp Business app are free. Keep a payment method on your WhatsApp Business account, or Meta stops delivering the replies.

The WhatsApp charges from Meta card on this page mirrors what Meta charged — total, by message type and by customer country — updated from Meta every 30 minutes, and See Meta's prices opens Meta's rate table. The card appears only when an official WhatsApp number is connected. Waslo QR numbers have no Meta charges.

Channel unlocks — how they work

Locked channels show in the Integrations marketplace with a 🔒 badge and a credit price. To unlock:

Click the locked channel tile
Confirmation modal shows: cost, your current balance, balance after unlock
Confirm → credits deducted instantly → channel becomes connectable

Once unlocked, the channel is yours forever on this account. No recurring fees on the channel itself. Each subsequent reply on that channel costs 1 credit (or 3 for multimodal) — same as your default WhatsApp.

Subscription management

For Growth subscribers:

Manage subscription button on the Billing hero opens the Lemon Squeezy customer portal — change card, switch annual/monthly, cancel
Cancelling keeps Growth active until the end of your current billing period — you're not cut off immediately. Before that date, a Resume button lets you cancel the cancellation and keep paying as before, instead of starting a brand-new subscription.
Past-due payments trigger an in-dashboard banner; click "Update payment" to fix
14-day money-back guarantee on your first Growth subscription payment — this applies once per customer and doesn't cover renewals or a later Growth subscription. If you're not satisfied within 14 days of that first charge, email hello@waslo.io for a full refund. A refund under this guarantee ends Growth immediately, unlike a regular cancellation. See Terms for the full policy.

Usage insights

The Billing page shows four mini-KPIs (PAYG only):

This week's burn — total credits debited in the last 7 days
Avg / day — daily burn rate
Days until empty — projection at current rate
Top category — which feature consumed the most credits

If "Days until empty" turns red, set (or lower) your refill reminder threshold, or buy a bigger pack.

Transaction history

Every credit charge, top-up, and unlock shows in the Transaction history ledger at the bottom of the Billing page. Grouped by day, filterable by usage / top-ups / unlocks. Each row carries an icon and human label (e.g. "AI text reply", "Cal.com unlocked", "Credit pack purchase").

Next Steps

AI Agent Configuration
Integrations — see what each channel costs
Lead Management

Billing & Plans