Now Live: Instagram DM, Messenger & Official WhatsApp Cloud API

Key takeaways

Instagram DM, Facebook Messenger, and the official WhatsApp Cloud API are now live for Waslo customers.

It is the same AI agent on every channel — same knowledge base, same tone, same booking and catalog tools.

The WhatsApp Cloud API brings the verified-business badge, message templates, and broadcasting.

Existing customers can connect the new channels from the Integrations page in a couple of clicks.

Your customers do not all message you in the same place. Some send a WhatsApp message, some reply to an Instagram ad in the DMs, some write on your Facebook Page, and some email. Until now, answering all of them instantly — and consistently — meant juggling separate inboxes and separate tools.

Today that changes. Instagram DM, Facebook Messenger, and the official WhatsApp Cloud API are now live for Waslo customers — joining WhatsApp (QR), Telegram, and Outlook email. It is one AI agent across every channel.

One AI brain, every channel

The point is not "more logos." The point is that it is the same agent everywhere:

The same knowledge base answers a question whether it arrives on Instagram or WhatsApp.
The same tone and personality you configured carry across every channel.
The same tools — appointment booking, product catalog with photos, lead qualification, human handoff — work the same way no matter where the customer reaches you.

You set your AI agent up once. It shows up everywhere your customers are, in their language, around the clock.

What each new channel brings

Instagram DM. When a customer replies to your Instagram ad or messages your business account, your AI agent answers in seconds — qualifies the lead, answers product questions, and books the appointment. No more lost after-hours DMs.

Facebook Messenger. Messages to your Facebook Page get the same instant, on-brand replies, with the full knowledge base and booking tools behind them.

Official WhatsApp Cloud API. Beyond the fast QR connection, you can now run the official Cloud API: the green verified-business badge, pre-approved message templates, and broadcasting. Run QR or Cloud per number — whichever fits.

How to turn them on

If you are already on Waslo, open Integrations in your dashboard and connect the channel you want. Each one takes a couple of clicks. Your existing AI configuration, knowledge base, and tools apply immediately — there is nothing to rebuild.

New to Waslo? You start with 75 free credits, no card required — enough to run real conversations across these channels before you ever pay.

Built on official, verified integrations

Waslo connects through the official platform APIs and is verified by Microsoft, Google, and Meta. That means the new channels are not a workaround — they are the supported, reviewed path, with the transparency Waslo is built on: every reply comes with an AI Reasoning Panel that shows you exactly why it was sent.

One agent. Every channel. Connect them today.

Frequently asked questions

Which channels does Waslo support now?

Waslo answers customers on WhatsApp (QR connection or the official Cloud API), Telegram, Instagram DM, Facebook Messenger, and email (Outlook). It is one AI agent across all of them — the same knowledge, tone, and tools on every channel.

Do I need separate setups for each channel?

No. You configure your AI agent once — its knowledge base, personality, booking, and catalog — and it works the same way on every channel you connect. Each channel connects from the Integrations page.

What does the official WhatsApp Cloud API add over the QR connection?

The Cloud API gives you the green verified-business badge, pre-approved message templates, and broadcasting. The QR connection stays the fastest way to go live in minutes with no verification. You can run either, per number.

Are there per-message fees on the new channels?

There are no per-message platform fees on Instagram, Messenger, Telegram, WhatsApp QR, or email — you spend credits per AI reply. Only the WhatsApp Cloud API passes through Meta's per-conversation charge, at cost.